Delivery Terms and Conditions
Welcome to Eternally Gifted! We are delighted to serve you and ensure your shopping experience with us is seamless and enjoyable. Below are our delivery terms and conditions which outline the process and timelines for receiving your cherished items.
Dispatch Time:
- For stocked items, we commit to dispatching your order within 2 business days from the date of purchase. This ensures that your eagerly awaited gift reaches you in a timely manner.
- Custom orders are crafted with love and attention to detail. While the dispatch time for custom orders may vary depending on our current workload, we strive to complete and dispatch them within 5 business days. Please note that intricate designs or high-demand periods may extend this timeframe slightly.
Shipping Methods:
- We partner with reliable shipping carriers to ensure your items are delivered safely and efficiently to your doorstep. The shipping method selected at checkout will determine the transit time for your package.
- Expedited shipping options may be available for an additional fee, providing you with the flexibility to receive your items sooner. Please refer to the shipping options during the checkout process for more details.
Order Tracking:
- Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your delivery and anticipate its arrival.
- Please note that tracking information may take up to 24 hours to become available after your order has been dispatched.
Delivery Address:
- It is essential to provide accurate and complete delivery information during the checkout process. Any errors or omissions in the delivery address may result in delays or undelivered packages.
- We are unable to reroute packages once they have been dispatched, so please double-check your delivery address to ensure prompt and successful delivery.
International Shipping:
- At this time, we primarily offer shipping within [provide the list of countries you ship to]. For international orders, additional customs fees, taxes, and duties may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
- International shipping times may vary depending on the destination country and customs clearance procedures. We appreciate your patience and understanding during this process.
Delivery Delays:
- While we make every effort to ensure timely delivery of your order, unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier delays may impact delivery times. We appreciate your understanding in such situations.
- If you experience any significant delays or issues with your delivery, please don't hesitate to contact our customer service team for assistance. We are here to help resolve any concerns and ensure your satisfaction.
Order Cancellations and Modifications:
- Should you need to cancel or modify your order after it has been placed, please contact us immediately. While we cannot guarantee changes to orders that have already been processed for dispatch, we will do our best to accommodate your request whenever possible.
Returns and Refunds:
- Please refer to our Returns and Refunds Policy for information on returning items and requesting refunds.
Contact Us:
- If you have any questions, concerns, or require further assistance regarding our delivery terms and conditions, please feel free to reach out to our dedicated customer service team. We are here to assist you in any way we can.
Thank you for choosing Eternally Gifted. We appreciate your trust and look forward to serving you again in the future!